![]() ![]() "They're still learning, so it should continue to get better. Quick service restaurants have "learned a lot in last 12 months with things they might never have tested without the pandemic" Kalinowski told Insider. Starbucks says it is designing new drive-thru ideas, including double lanes, drive-thru-only stores, and drive-thru plus curbside pickup locations. Chick-fil-A has installed double drive-thru lanes at some locations, with plans to continue adding more. The chicken brand's drive-thrus can get so busy that they create traffic and even legal issues in some locations. "It allows the Team Member to stay inside, while still offering guests the friendly customer experience of a smiling Team Member," Chick-fil-A told Insider in a statement. The tablet allows customers to see workers face-to-face, without having to wait for them to reach the actual building. Chick-fil-A confirmed to Insider that this is essentially a tech-savvy twist on having workers walk out to take orders. Drive-thrus have been up industry-wide because they are perceived as a "safe way to use the brand" Kalinowski Equity Research founder Mark Kalinowski told Insider.Ĭhick-fil-A has also started taking orders virtually through a tablet. On-the-go orders, meaning drive-thru and pickup orders, made up 80% of Starbucks orders prior to the pandemic, Starbucks told Insider, and increased more than 10% over pre-pandemic levels in the first quarter of 2021. Coffee shop in Peoria, Illinois, U.S., on Wednesday, Jan. Vehicle stands at the drive thru of a Starbucks Corp. Starbucks and Chick-fil-A are two of the biggest drive-thru players, and they've adopted some similar strategies. Browse 114 starbucks drive thru photos and images available, or start a new search to explore more photos and images. ![]() Even salad chain Sweetgreen is jumping on the trend. McDonald's, already a drive-thru heavy hitter with 25,000 worldwide, says that 70% of sales in top markets are from drive-thru orders. Drive-thru orders have grown across the fast-food industry since the pandemic closed many dining rooms. Starbucks and Chick-fil-A both rely heavily on drive-thrus, and use video technology and handheld tablets to take orders.įast food and fast-casual brands across the country have optimized drive-thrus over the last year as they became crucial in the age of COVID-19. Account icon An icon in the shape of a person's head and shoulders. Starbucks isnt included in all of QSRs surveys, but in 2018 Bloomberg found the average wait time for the drive-thru was 4.44 minutes, one of the slowest in the industry. ![]()
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